Frequently Asked Questions

At ML Medical Billing, our team is dedicated to not only outsource cutting edge service to our clients, but providing needed answers to doctors and medical organizations looking for answers. Find answers to frequently asked questions on our health insurance billing management services and what we can do for you in order to make informed and effective choices on your billing, coding, and practice management. To learn more about how we can help you, call (888) 719-7602 or fill out our online contact form.

 

Q. How much will your outsource medical billing management services cost me?

A. Our fees are based on a percentage of payments collected, so we don’t get paid unless you do. And our fees are all-inclusive — there are no hidden charges.

Q. How can you save me money by using your outsource billing management service?

A. Our typical collections rate for most practices ranges from 10% to 20%. This is additional net revenue to the savings in administrative costs associated with maintaining a health insurance billing department in house.

Q. Are you HIPAA-compliant?

A. ML Medical Billing is fully compliant with HIPAA requirements and standards.

Q. When can we expect payment when using your outsource billing management service?

A. Payments are sent directly to your practice or to a designated lock box account. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account.

Q. What outsource medical service management services do you offer?

A. We are a full-service medical billing firm. Our health insurance and billing management services include modern and efficient collections and claims processing, world-class customer service and account management with Account Executives fluent in several languages including Spanish, Polish, and Russian, and practice management support. We will assign a dedicated Account Executive (or more than one, depending on the size of your practice) to your account to handle all aspects of the health insurance and billing process — entering charges, submitting claims, sending patient statements, following up, and answering patient billing questions. The dedicated Account Executive(s) is also a liaison between your practice and ML Medical Billing.

Q. I’m not in the Chicago area, or even in Illinois. How would I submit my information to you?

A. We will set up a courier account for your practice with a company such as UPS, and have your billing information picked up on a regular basis. This billing service is included at no additional fee.

Q. What kind of information do you need from my practice?

A. We can design a custom, user—friendly superbill for your practice, or work with your existing template. This enables us to quickly and accurately update and maintain existing and new patient information in order to process the claims.

Q. I would like to be able to access my practice data online. Can I have secure access to the billing management data?

A. Yes. Our system allows you to look up information and even run reports and patient ledgers.

Q. Who does the patient call with a medical billing service question?

A. Our toll-free number is printed on your patients’ statements, and a dedicated ML Medical Billing company representative will handle all health insurance, and billing questions.

Q. How do we make sure managed-care plans pay us according to the contracted rates?

A. ML Medical Billing requests copies of your practice’s contract and related fee schedules when we’re setting up your account, and we update our system’s profiles for each of those contracts. At the time of payment posting, we monitor expected reimbursement and appeal any underpayments and/or denials. When necessary, we directly contact your managed care representative to resolve any problems.

Q. What kind of health insurance and medical billing management reports will I get?

A. The standard report package includes comprehensive monthly closing reports that confirm productivity such as the charges amount, health insurance payments, patient payments, and aged receivables. Practice-specific reports are available on request.

Q. Are you a collection agency?

A. No. ML Medical Billing Company focuses strictly to outsource billing and follow-up. However, we pursue delinquent health insurance claims and continue to work on them until payment is received. Our procedure is to send three statements to patients with follow-up phone calls. If after the third statement there is no response, we send a 10-day notification letter. At that point, it’s up to you to decide how to pursue collecting the balance due (e.g., outside collection agency, bad debt write-off).

Q. What if the patient is on a payment plan?

A. We’ll send as many statements as it takes to get the balance paid as long as there is patient activity on the account.

Find More Answers on How to Outsource Your Medical Billing

Have more questions? Get in touch with our team of health insurance and medical billers to learn more about how we can outsource your billing services. Contact us online or call us at (888) 719-7602 or fill out our online contact form.

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